Childs Farm Limited (a company registered in England and Wales with company number 07454284 whose registered office is at The Barn, Kestrel Court, Sherborne St John, Basingstoke, Hampshire, RG24 9HJ (referred to below at “Childs Farm”) operates a business selling a range of hair and personal care products for children.
Childs Farm has appointed UCC Australia Pty Ltd (a company registered in Australia and whose address is 2 Raceway Place, Eastern Creek NSW 2766 Australia and whose VAT number is 39 571 613 410 and whose (referred to below as “UCC Australia”) as its distributor in Australia.
This site (“the Site”) is owned by Childs Farm and is operated under a licence from Childs Farm by UCC Australia.
Childs Farm is the data controller for the purposes of the personal data collected through the Site. The personal data shall also be processed by UCC Australia as directed by Childs Farm as Childs Farm’s data processor. Accordingly, the personal data shall be held and processed both in Australia and in the United Kingdom.
This Privacy Policy sets out the basis upon which any personal data collected from you by UCC Australia or Childs Farm, or that you provide to UCC Australia or Childs Farm (in each case either directly or through third parties), may be processed by (or on behalf of) UCC Australia and/or Childs Farm referred to below as “us” or “we”.
Personal data collected or provided via any means, for example the Site (including registration details), orders placed by you and emails and telephone calls to and from us is covered by this Privacy Policy unless we expressly state otherwise in writing.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By providing your personal data to UCC Australia and/or Childs Farm (either directly or through a third party), you will be deemed to have consented to processing of such data by us as set out in this Privacy Policy.
We recommend that you print a copy of it for future reference. We may amend this Privacy Policy from time to time as set out in paragraph 12. This Privacy Policy was most recently updated on 1 November 2018.
If you do not agree with use of your personal data as set out in this Privacy Policy you should not submit your personal data to us.
We take our customers’ privacy seriously and we will only collect and use your personal information as outlined below and in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
We will collect personal information about you whenever you shop with us or use our services. Some of this information you give to us directly when, for example, you place an order on the Site, which allows us to perform our duty to you and ensure a better, personalised experience.
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
The following groups of personal data are collected:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We will only collect and use your personal data for the following purposes, to:
We will only collect and process your personal data where we have a legal basis to do so pursuant to Article 6(1) of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). The legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To create an account and register you as a new customer (either directly or via social media). |
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To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection. |
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To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection. |
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To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. |
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To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. |
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To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. |
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To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. |
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To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;
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With your consent, to recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. |
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To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets. |
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We may collect personal data in the below ways:
We will use our best endeavours to ensure that all information collected will be safely and securely stored.
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our websites uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
We will retain your personal data for no longer than is necessary for the purpose(s) it was provided and collected for and to meet our legal obligations. Further details of the periods for which we retain data are available on request via the contact details provided below.
We may disclose and share your personal data with the parties set out below:
You have a range of rights relating to your personal information, how we collect it and how we use it pursuant to the General Data Protection Regulation (EU) 2016/679 ("GDPR").
These include the right to:
We are committed to maintaining your privacy and helping you exercise your rights. If you would like to exercise any of these rights in relation to your personal data that we have collected, please contact us via the contact details below.
Please note you may take many of these actions through your Account Settings (e.g. updating your details, cancelling your account), unsubscribing from marketing material you receive (e.g. our marketing emails) and disabling cookies. If you would like more assistance with these, please do not hesitate to contact us via the contact details provided below.
While our websites are designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website.
If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible. Please immediately contact us if you become aware that a child under 16 has provided us with personal data.
Social Media
By interacting with us on the Social Media (including without limitation following us on the Social Media, “liking”, “mentioning”, “tagging”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos. Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below. By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to us a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Childs Farm goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions which will be featured on our Promotions Terms page.
Cookies
“Cookies” are small files used to store information and receive identifiers on web browsers on computers, phones, and other devices. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience for our customers.
By using the Site, you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Further information about cookies can be found here.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Online Advertising
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.
We may periodically update this Privacy Policy for reasons such as regulatory requirements, updating technologies and industry practices. Any minor and non-material changes will take effect immediately upon posting of the Privacy Policy on this Site. We will notify you about significant changes by sending a notice to the primary email address specified in your primary account holder account or by placing a notice on the Site.
Your continued use of our services after the effective date of the Privacy Policy means that you accept and agree to the changes to the Policy.
Please contact us if you have:
Please contact us via enquiriesaustralia@childsfarm.com and we will respond within a reasonable timeframe, and in any event less than 5 working days.
This privacy policy was last updated on 1 November 2018.
Childs Farm Limited
Registered in England and Wales with company number 07454284
Registered office: The Barn, Kestrel Court, Sherborne St John, Basingstoke, Hampshire, RG24 9HJ
UCC AUSTRALIA PTY LIMITED
2 Raceway Place, Eastern Creek, NSW, 2766
Welcome to Childs Farm!
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