Product information

Q: Are your products suitable for newborn babies?

All Childs Farm products are suitable for newborns and upwards.
We recommend that you carry out a patch test 24 hours before using any product for the first time.

Q: Are your products safe for people who may be prone to eczema?

All Childs Farm products are dermatologist and paediatrician approved as suitable for sensitive skin and safe for people who may be prone to eczema. However, Childs Farm products are not a medicine or a treatment for eczema.

Q: Are your products suitable for adults?

Yes. Because of the gentle make-up of the products, many adults use Childs Farm products because they don’t want harsh chemicals on their skin.
We recommend that you carry out a patch test 24 hours before using any product for the first time.

Q: The pump on the Childs Farm product I have isn't working?

Sometimes our pumps get a little loose in transit. Please try tightening the neck of the pump on the bottle and then pressing down on the pump and turning it for a couple or so turns and it should pop up! If this doesn't work, please contact us!

Q: Are your products tested on animals?

Absolutely not! We love animals. We are proud to have been awarded the Leaping Bunny certification which confirms that none of our ingredients or finished products are tested on animals. Our products are only ever tested on children and parents.

Childs Farm is also 100% compliant with the European Commission’s ‘Cosmetics Directive’ that prohibits animal testing on individual toiletries ingredients as well as finished products.

Q: Are your products suitable for vegans?

All our Childs Farm products are suitable for vegans with the exception of our hair conditioner and detangler, which both contain honey.

    Q: Are your products gluten free?

    All our Childs Farm products are gluten free with the exception of our hair conditioner and detangler, which both contain Hydrolysed Wheat Protein.

    Q: Are your products 100% organic?

    Childs Farm products are not organic, but contain naturally derived ingredients. Most Childs Farm products typically contain around 96% of Soil Association permitted ingredients. This means we know we’re using quality, robustly tested ingredients from the outset.
    We pride ourselves on being a fully inclusive brand, and to be 100% organic would have made our price point so high that our range would have been beyond the reach of many mums, dads and their children.

     

    Q: Is your nappy cream cloth nappy friendly?                                                  

    Yes, its been tested by the UK Cloth Nappy Library Network and been certified as Cloth Nappy Friendly.

    Q: What is the difference between the baby moisturiser and the moisturiser?

    Both have the same ingredients, other than the fragrance. The Childs Farm baby moisturiser is only lightly fragranced whilst the Childs Farm moisturiser contains grapefruit and organic tea tree oil.

    Q: What to do if my child drinks a Childs Farm product?

    A child may inadvertently drink one of our products and should this happen you will need to know what to do! Childs Farm have spoken to the NHS in the UK in order to pass on their opinion about what you should do to give you peace of mind should this happen. Childs Farm products are considered to be non-toxic (non-poisonous).
    Swallowing our products is usually not poisonous and patients will usually make a full recovery. Should your child swallow some product and have no adverse reaction (see below), you should give them small sips of water or milk. They should be absolutely fine, and it will be no problem in introducing food within an hour. If an allergic reaction occurs seek immediate medical help by calling 000 or call the Children’s Poisons Information Service within Australia - 13 11 26.

    An allergic reaction would include:
    • Vomiting
    • Diarrhea
    • Irritation to the mouth
    • Difficulty breathing
    • Abdominal pain
    • Loss of consciousness

    Information to hand that will be helpful to the emergency services includes:
    • The patients age, weight and condition
    • The name of the product
    • The time it was swallowed
    • The amount swallowed

    If there is a need to go to hospital, be sure to take the bottle that the child swallowed from so that the Health Care professionals can clearly see the ingredients.

    Delivery

     

    Q: How long does it take to deliver from the Childs Farm website?

    All standard Childs Farm orders will be sent via Australia Post, and will be with you between 3-9 working days, depending on location (as rural locations can be difficult to reach!). 

    Please see more information about shipping here

    Q: How much does delivery cost for my Childs Farm order?

    We offer free tracked delivery on Childs Farm orders over $20. For orders under $20, we charge $10 for delivery.  

    Q: Is my Childs Farm order tracked?

    Yes! Childs Farm offers a tracking service on all orders to ensure your Childs Farm products arrive safe and secure. 
    All Childs Farm orders will be sent via Australia Post, and will be with you between 3-9 business days, depending on location! 

    Please see more information about shipping here

    Q: Can I add items, change or cancel my order once it has been placed?

    Unfortunately, once you have placed your Childs Farm order, it is no longer possible to add items or change your order. However, you can easily return any unwanted items to us for a refund if the box is returned unopened. Please email us at enquiriesaustralia@childsfarm.com with your order number.
    If you want to add items to an existing order, you will need to place another order within 2 hours of your original order, then contact us with both order numbers, and we will try to have them packed together. If we can do this we can refund you the additional delivery charge.
    You have the right to cancel your order within 24 hours of placing your order. Sometimes our warehouse can be very quick at getting the orders out the door, and your order may have already been dispatched. If this is the case, we would be unable to cancel it. However, you can easily return the order to us as long as the box is unopened. Please email us at enquiriesaustralia@childsfarm.com with your order number.

    Q: I want to cancel my order, but it has been dispatched?

    Unfortunately, once your order has been dispatched, you cannot cancel your order. However, you can easily return it to us for a refund if the product is unopened. Please email us at enquiriesaustralia@childsfarm.com. Further details about cancelling your order and returning products to us are available here.

     

    Discount codes

    Q: I have a discount code, how can I use it in my Childs Farm order?

    Wonderful! Please pop your discount code into the 'gift card or discount code' box on the checkout page. 

    Q: I forgot to add my Childs Farm discount code before I confirmed my order... can the discount still be applied?

    Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click 'Confirm order'. 

    About Childs Farm

    Q: Shouldn’t it be Child’s Farm instead of Childs Farm?

    Childs Farm is named after Joanna’s old farm in England which was owned and built by a family called Childs in 1745, so the apostrophe should actually be after the ‘s’. 

    However, having spoken to our retailers, we decided to leave the apostrophe out as it would cause untold problems with their systems!

     

    Childs Farm

    Welcome to Childs Farm!

    For relevant news, product launches, offers & competitions please sign-up to our mailing list below.

    By providing your details you agree to be contacted by email. We will treat your data with respect and you can find the details in our Privacy Policy.

    Childs Farm will never share your data with anyone else.

    By entering our site you are giving consent to cookies being used. For more information on this please read our terms and conditions.